Frequently Asked Questions
All your questions about bonuses, VIP and deposits at baji
The most frequently asked questions from baji users are answered in detail here. From claiming your welcome bonus to VIP cashback, safe gaming, and depositing via bKash and Nagad — you will find clear and straightforward explanations for everything on this page.
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Bonuses and Offers
Bonuses and Offers
After opening a new account at baji, you get a 150% welcome bonus of up to ৳15,000 on your very first deposit.
The minimum deposit is ৳500. For example, depositing ৳1,000 adds ৳1,500 in bonus, bringing your balance to ৳2,500.
Before withdrawing bonus funds, you must complete the total wagering requirement — in this case ৳1,500 × 25 = ৳37,500.
Full terms for claiming the bonus can be found on the Terms and Conditions page.
Generally at baji, slot games, live table games at baji Casino, and sports bets all contribute to wagering.
However, the contribution rate for each game category may differ depending on the specific bonus terms. Before accepting a bonus, read its detailed terms carefully to understand which games are most effective for clearing it.
Yes, every bonus at baji has a specific active validity period. If the wagering requirement is not completed within the set time,
the bonus balance and any winnings earned from that bonus may be forfeited. It is best to start playing regularly
as soon as possible after receiving a bonus. Check the terms of that particular offer for exact expiry details.
The option to cancel an active bonus at baji may be available in your account settings or the bonus management section.
However, cancelling a bonus may also forfeit any winnings earned from it. To be sure,
it is safest to contact baji's 24/7 live chat support — they will guide you through the correct steps.
baji Friday Slot Fun is a weekly offer — deposit a minimum of ৳500 on any Friday for the purpose of playing slot games
and receive a 40% deposit bonus of up to ৳6,000.
Example: a ৳2,000 deposit earns a ৳800 bonus, with wagering of ৳800 × 22 = ৳17,600.
It is a regular weekly opportunity for those who enjoy playing slot games.
Through the baji Refer a Friend bonus, when a new member joins using your referral link and
makes a deposit, you can earn up to ৳3,000 per referral, with 18x wagering.
If you refer multiple friends, you can claim this reward separately for each one.
Your referral link can be found in the profile section of your account.
VIP Program
VIP Program
Regular betting and staying active in baji's VIP program is the key factor.
The more often and consistently you play, the faster you can advance from Bronze to Silver, Silver to Gold, and beyond.
Specific turnover figures are not published, but consistent activity is what drives progress.
baji VIP members receive special promotional offers, priority customer support, and the chance to earn unique rewards at higher tiers, in addition to weekly cashback. At higher tiers (Platinum or Diamond), members may also get a dedicated account manager and access to exclusive events. Benefits increase step by step as you move up the tiers.
Weekly cashback is calculated on your net loss for the week — that is, a fixed percentage of the amount remaining after subtracting total winnings from total losses. Example: if a Gold tier member has a net loss of ৳20,000 in a week, the cashback would be ৳20,000 × 0.5% = ৳100.
This is the maximum amount for that tier.
baji's five VIP tiers and their maximum weekly cashback rates are listed below:
Bronze — up to 0.2%; Silver — up to 0.3%; Gold — up to 0.5%; Platinum — up to 0.6%; Diamond — up to 0.8%. The cashback rate increases as you move to higher tiers.
Bronze — up to 0.2%; Silver — up to 0.3%; Gold — up to 0.5%; Platinum — up to 0.6%; Diamond — up to 0.8%. The cashback rate increases as you move to higher tiers.
baji VIP cashback is normally credited to your account at a set time at the end of each week.
Whether a wagering requirement applies to the cashback balance depends on the specific terms of the VIP program at that time. For the latest information, contact baji's live chat support and they will give you an accurate answer.
To maintain your VIP tier at baji, you need to keep up regular activity. If you are inactive for a long period or your activity drops significantly, your tier may be re-evaluated. Continuing to play regularly is the most effective way to hold on to the tier you have earned. For full details, visit the baji VIP page.
Responsible Gaming
Responsible Gaming
baji offers various deposit limit options to help keep users safe.
Daily, weekly, or monthly deposit limits can be set from account settings.
Using these tools makes it easier to stay in control of your spending.
All related options are described in detail on the Responsible Gaming page.
Some common signs are: playing beyond your budget; placing more bets to recover losses;
neglecting family or work due to gambling; excessive stress over wins and losses; and being unable to stop playing. If you notice one or more of these signs, it is important to seek help.
baji believes responsible gaming is important for everyone. If you feel you are losing control over your gaming habits,
you can contact baji's support team directly — they will help you set account restrictions or a temporary break.
Free support services such as GamCare are also available.
All casino and betting activities at baji are for users aged 21+. Opening an account or playing games is strictly prohibited for those under 21. Age verification is completed during registration and before withdrawal. If there are minors in your household, keep your account access secure.
Yes, baji offers self-exclusion and temporary account break options.
You can request to close your account for a set period (such as a few days, weeks, or months) or permanently.
This is completely confidential and free of charge. To learn more,
read the Responsible Gaming guidelines or contact the support team directly.
For responsible gaming, decide in advance how much of your monthly entertainment budget you will set aside for this, and commit to not depositing beyond that amount. Using baji's deposit limit tool means the system itself will not allow you to exceed the limit. Avoid the tendency to bet more in an attempt to recover money you have lost.
Deposit Questions
Deposit Questions
Deposits at baji are typically credited to your balance within a few minutes. If the money has not arrived after 15–20 minutes,
first check the transaction status in your mobile banking app (such as bKash or Nagad).
If the transaction was successful, contact baji live chat with that reference number and the issue will be resolved quickly.
baji does not make any specific claim about charging a separate fee on deposits from its side.
However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may apply transaction charges under their own policies — that is governed by the respective service. baji's minimum deposit amount is ৳500.
The following methods can be used to make deposits at baji:
bKash, Nagad, Rocket, Upay and
bank transfer (major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank).
The minimum deposit amount is ৳500 for all methods. Deposits are easy to make via popular mobile banking options in Bangladesh.
Log in to your baji account, go to the deposit section, and select bKash as the payment method.
Follow the instructions shown, enter the amount, and complete the payment to the bKash number.
A minimum of ৳500 must be deposited. After payment, save the confirmation message from the bKash app.
If you have any issue, contact live chat with the reference number.
Yes, depositing at baji via Nagad is fully supported. Just like with bKash, go to the deposit page,
select Nagad, enter the deposit amount, and complete the payment using the Nagad app or USSD code.
Minimum deposit is ৳500. Nagad deposits are generally credited to the account within a few minutes.
The minimum withdrawal amount at baji is ৳1,000. Withdrawals are generally completed within 1 hour. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The process is faster when the amount and account verification are already completed.
If you could not find the answer on this page, get direct support
If the questions and answers above have not resolved your specific issue, baji's support team is available around the clock to help in both Bengali and English. For anything related to your account, payments, bonuses, or any other matter, contact us through any of the channels below.
Live Chat — 24/7
Click the chat button at the bottom right of any page on the baji website to speak directly with a support representative in Bengali. The service is available seven days a week, twenty-four hours a day.
Email Support
For detailed matters or if you need to send documents, you can reach out by email. baji's support team responds to emails in both Bengali and English. Contact address: [email protected]