baji's Privacy Policy
This policy gives a full account of how your personal information is collected on the baji platform, what it is used for, and how it is kept secure. Please read it carefully before creating an account or using the platform.
Introduction and Applicability
baji is an online betting and casino platform. This Privacy Policy ("Policy") explains under what circumstances, in what manner, and for what purposes personal information of baji platform users is collected, processed, and stored.
By accessing this website or creating an account, you are agreeing to all the terms of this Policy. This Policy is considered an integral part of our Terms and Conditions, and both documents together govern the relationship between you and baji.
This Policy applies to: (a) users of the baji website; (b) registered members; (c) mobile application users; and (d) any person who contacts customer support.
Information Collection
baji collects two types of information — information provided directly by you, and information collected automatically while you use the platform.
2.1 Directly Collected Information
During registration and account management, we collect the following information:
- Full name, date of birth, and nationality
- Valid email address and mobile number
- Residential address
- National ID card or passport details for identity verification
- Payment method details (bKash, Nagad, Rocket, Upay, bank account)
2.2 Automatically Collected Information
The following information is automatically saved while you use the platform:
- IP address and device identifier
- Browser type, operating system, and device information
- Pages visited on the platform and activity logs
- Login time, session duration, and transaction history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, baji may receive identity-related information about you from approved third-party verification agencies.
Purpose of Information Use
Collected information is used for the following legitimate purposes:
3.1 Account and Service Management
- Creating, verifying, and maintaining accounts
- Processing deposits, withdrawals, and other financial transactions
- Managing bonuses and promotional offers
- Providing customer service chat and email support
3.2 Security and Compliance
- Ensuring the security of accounts and transactions
- Detecting and preventing fraud, money laundering, and other illegal activities
- Complying with applicable laws and regulations
- Retaining information necessary for dispute resolution
3.3 Service Improvement
- Analysing and improving the user experience
- Recommending relevant games and offers
- Identifying and resolving technical issues on the platform
3.4 Communication
Account-related notifications, transaction confirmations, security alerts, and — with your consent — promotional information may be sent to your registered email or mobile number.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the baji platform. Cookies are small text files stored on your device that help improve the platform's functionality and user experience.
4.1 Essential Cookies
These cookies are essential for maintaining login status, ensuring security, and running the platform's core functions. Disabling them may cause the platform to not work properly.
4.2 Analytics Cookies
These cookies are used to understand how users are using the platform. This information is processed anonymously and helps improve the quality of the service.
4.3 Cookie Controls
You can decline or delete non-essential cookies from your browser settings. However, disabling essential cookies may cause issues with account login and transactions.
Information Storage and Security
baji gives the highest priority to protecting your personal information. The following technical and procedural security measures have been put in place for this purpose.
5.1 Encryption
All data is transferred in encrypted form using SSL (Secure Socket Layer) technology. Stored data is also kept secure using industry-standard encryption methods.
5.2 Access Control
Only authorised staff may access your information for the purpose of providing necessary services. All access is logged and reviewed regularly.
5.3 Retention Period
Information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for the period necessary to meet legal obligations, resolve disputes, or prevent fraud.
Sharing Information with Third Parties
baji does not sell your personal information. However, information may be shared with the following parties in specific circumstances:
6.1 Service Providers
Necessary information is shared with approved service providers for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, technical support, and customer service management. All such parties operate under baji's instructions and are bound by contract to protect data confidentiality.
6.2 Game Studios and Technology Partners
Limited technical information may be shared with technology partners including Evolution, Pragmatic Play Live, JILI, and PG Soft to operate gaming services. This information is not used beyond delivering the game experience.
6.3 Legal Obligations
Information may be disclosed when required to comply with a court order, government directive, or applicable law. In such cases, only the information legally required is provided.
6.4 Business Restructuring
In the event of a merger, acquisition, or restructuring of baji's business, user information may be transferred to the relevant parties. Users will be notified in advance in such circumstances.
Your Rights Regarding Your Information
As a user of the baji platform, you have the following rights over your own information:
7.1 Right to Access
You may request a copy of the personal information stored in your account. This request must be made through customer support.
7.2 Right to Correction
If any information in your account is incorrect or incomplete, you may request that it be corrected. Re-verification of identity may be required to change certain registration-related information.
7.3 Right to Deletion
You may request that your information be deleted. However, due to legal obligations, it may not be possible to completely delete certain information before a specified period.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, contact customer support or use the unsubscribe option provided in the message. This does not apply to essential account-related notifications.
baji is committed to responsible conduct — read our Responsible Gaming Policy to learn more.
Payment Information Privacy
baji follows special precautions to protect information in financial transactions.
8.1 Payment Information Storage
Payment information from transactions made via bKash, Nagad, Rocket, or Upay is kept secure in accordance with PCI DSS standards. For bank transfers, only the information necessary to complete the transaction is stored.
8.2 Minimum Deposit and Withdrawal Limits
The minimum deposit per method is ৳500 and the minimum withdrawal is ৳1,000. Your payment information is used solely for verification and security purposes during transaction processing.
8.3 Fraud Prevention
Automated security measures are in place to detect unusual transactions. If suspicious activity is found, the account may be temporarily suspended and the user will be notified.
Protection of Minors
All services on baji are for persons aged 21 or above only. This is not merely a rule — keeping minors away from gambling and betting is our ethical responsibility.
Age verification is mandatory at registration. If a user is found to be under 21, the account is closed immediately and transaction information is handled in accordance with the law.
We do not intentionally collect any information from anyone under the age of 18. If you believe a child's information has been collected by mistake, please contact customer support — we will delete it without delay.
Changes to the Policy
baji reserves the right to update this privacy policy as needed. For significant changes, a notification will be sent to the registered email address or posted on the platform.
Changes to the policy take effect from the date of publication. If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. You are advised to check this page regularly.
With each change, the "Last Updated" date at the top of this policy is updated. To learn general information about baji, visit our About Us page.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. baji's customer service team is available seven days a week, twenty-four hours a day, to assist in both Bengali and English.
11.1 Live Chat
Contact the customer service team directly through the platform's live chat feature. Privacy-related requests are generally processed on business days.
11.2 Email
For formal requests or complaints regarding your data, write to our support email: [email protected]
For general queries, answers to many questions can be found in our Frequently Asked Questions (FAQ) section.